My print quality is not satisfying, what can I do?

The quality of your imprint depends on different aspects, check the following when you are not satisfied with your imprint quality:

• Always put the e-mark go back on the docking station immediately after printing to avoid the print head drying out
• Clean the print head top to bottom using a slightly damp cloth
• Clean the plastic parts on the bottom of the e-mark (around the print head) regularly
• Take out the cartridge and re-insert it
• Ensure you use your e-mark go on a solid surface such as a table; only print on one sheet of paper at a time
• Keep your e-mark go as straight as possible when printing, use the e-mark go ruler for precision printing

Check and compare your imprints with the following:

• Colours of the imprint in the app do not match the colours in the printed imprint -> clean the print head, exchange the cartridge (if already almost empty)
  
  
  
• Pale imprint -> try to print slower, clean print head, exchange cartridge (if almost empty)
  
  
  
• Pale at the beginning of imprint or wrong colours -> clean print head
  
  
  
• Vertical gaps in the imprint or offset -> check if the surface is flat, use the ruler for printing
  
  
  
• Offset in imprint -> ensure you are keeping the e-mark straight when printing
  
  
• Stains before the imprint -> wait until cleaning routine is completed before making imprint on a document, clean plastic parts around the print head if dirty