For the setup of the e-mark go you will need your Quick Setup Guide, your mobile phone or tablet and some paper. Follow these steps:
Assembly of the e-mark go
First, start with the assembly of the e-mark go, by following the steps in the Quick Setup Guide or watch our video.
Download and setup your app
- Download the e-mark go app from the AppStore or Google Play Store (see Which Android and iOS versions are supported?)
- Create an account (or continue without – in this case you skip the next steps and jump to connection)
See Why should I register in the app? What are the advantages of registration? - Type in the login code that you receive via mail
- Accept Privacy Policy and Terms and Conditions and click on Confirm code
Connect your e-mark go in your app
- Make sure that you assembled your e-mark go according to the Quick Setup Guide (see above)
- Pay attention that the WiFi on your smartphone or tablet is switched on
- Open the e-mark go app
- Click on Setup e-mark go on the start screen
- Read the information carefully and click on Connect
- Click on Scan QR code, scan the QR code and click on Connect or enter the SSID and password manually (to be either found on the label, the presaved imprint or the imprint after a reset)
- On iOS devices you will be asked to join the WiFi connection the e-mark go generates - click Join
Note: Never connect the device through the phone settings, always connect through the app.
You have some problems with connecting your e-mark go? Have a look at:
I cannot connect to the e-mark go or lose connection, what can I do?
Download the Quick Setup Guide here.
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