My e-mark go does not print, what can I do?

If your e-mark go does not print what you have sent, or should have been stored on it, please check the following:

• You might not be connected to your e-mark go when you sent the imprint. Whenever you send an imprint, the middle light on the e-mark go is blinking. When it shines, it is ready to print and the e-mark go beeps. Check the following article for connectivity issues: I cannot connect to the e-mark go or lose connection, what can I do?
• If your e-mark does not print at all, your print head might need to be cleaned or your cartridge exchanged:
  When and how do I have to clean the print head of the e-mark go?
  How can I exchange a cartridge?