Help by topic

First Setup

• How do I put the e-mark go into operation?
• What do the lights and beeps mean?
• Which kind of colour/ink cartridge does the e-mark go use?
• How big can I print with the e-mark go?
• How long does the battery of the e-mark go last? How do I charge it?
• How can I change the handle label?

Tips for printing

• Where does the e-mark go start to print? How do I position it correctly?
• Which materials can I print on with the e-mark go?
• How can I print endlessly?
• In which direction can I print? Can I also print from right to left?

Software

• How can I create my own imprint? What can I do in the editor of the app?
• How can I purchase additional templates? Are there templates for free?
• How can I add my own font styles in the app?
• How can I share an imprint?
• How can I delete one or more imprints?
• How can I delete my e-mark go account and data?

Troubleshooting - connection and software

• I cannot connect to the e-mark go or lose connection, what can I do?
• I cannot download the e-mark go app, what can I do?

Troubleshooting - device and printing

• My print quality is not satisfying, what can I do?
• My e-mark go does not print, what can I do?
• My e-mark go does not charge, what can I do?
• How can I reset my e-mark go?

Maintenance

• When and how do I have to clean the print head of the e-mark go?
• How can I exchange a cartridge?
• How do I dispose of the e-mark go correctly?

Other e-mark products

• Which other products are available and what are the differences?