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  1. e-mark go Help Centre
  2. Help by topic

Help by topic

Search for help in various topic areas

First Setup

  • How do I put the e-mark go into operation?
  • What do the lights and beeps mean?
  • Which kind of colour/ink cartridge does the e-mark go use?
  • How big can I print with the e-mark go?
  • How long does the battery of the e-mark go last? How do I charge it?
  • How can I change the handle label?

Tips for printing

  • Where does the e-mark go start to print? How do I position it correctly?
  • Which materials can I print on with the e-mark go?
  • How can I print endlessly?
  • In which direction can I print? Can I also print from right to left?

Software

  • How can I create my own imprint? What can I do in the editor of the app?
  • How can I purchase additional templates? Are there templates for free?
  • How can I add my own font styles in the app?
  • How can I share an imprint?
  • How can I delete one or more imprints?

Troubleshooting - connection and software

  • I cannot connect to the e-mark go or lose connection, what can I do?
  • I cannot download the e-mark go app, what can I do?

Troubleshooting - device and printing

  • My print quality is not satisfying, what can I do?
  • My e-mark go does not print, what can I do?
  • My e-mark go does not charge, what can I do?
  • How can I reset my e-mark go?

Maintenance

  • When and how do I have to clean the print head of the e-mark go?
  • How can I exchange a cartridge?
  • How do I dispose of the e-mark go correctly?
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